Frequently asked questions from our customers
Product features
What materials are used for this bed?
Made with ultra-soft plush, hypoallergenic filling, and a non-slip base for maximum comfort and safety.
What sizes are available?
• Small (40 cm). (starting size for cats)
• Medium (50 cm): (starting size for dogs).
• Large (60 cm)
Is it true to size?
Yes, but we strongly recommend checking the size guide provided in the product images to ensure the best fit.
Your pet’s weight plays a crucial role in selecting the right size, so please take it into account when choosing.
How do I clean this bed?
The removable cover is machine washable at 30°C. Air drying is recommended.
Is this bed suitable for all pets?
Yes, perfect for cats and dogs, especially older or sensitive pets, thanks to its ergonomic design.
Benefits for pets
Why is this bed good for my pet?
This bed offers:
• Optimal comfort: The soft plush and ergonomic filling provide joint relief and excellent support.
• Stress reduction: The round shape with raised edges makes your pet feel safe and secure.
Is it suitable for all pets?
Yes, this bed is perfect for cats and dogs of all sizes, especially those who love to curl up or need joint pain relief.
Will my pet like this bed?
Pets love the softness and warmth of this bed, making it perfect for long, peaceful naps.
Return and cancellation policy
What is your return policy?
We do not offer refunds. However, you can return the product within 30 days for an exchange or store credit. The item must be in its original condition and packaging.
How do I initiate a return?
To start a return, contact our customer service team via email or the contact form on our website. We will guide you through the return process.
Please add your order number in the mail.
Who pays for the return shipping?
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method to ensure the product reaches us safely.
Can I cancel my order?
Orders can only be canceled within 24 hours of purchase. After this period, cancellations are not possible if the item has already been processed or shipped.
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Results
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Noticed that this product has significantly improved their life.
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